BIMO SUPPORT

How can we help?

Find product information, answers to common questions, troubleshooting help and customer support.

PRODUCT SUPPORT

Select your product

Choose your BIMO model to view available product information, controls and support guidance.

↑ Select a product above

Product support information will appear here.

FREQUENTLY ASKED QUESTIONS

Common questions

Quick answers to common BIMO product and support questions.

Select Product Support above and choose your BIMO model to view available product information, controls and support guidance.
Check the product name or model information shown on your device or packaging. If you are unsure, provide a clear product photo when contacting support.
Select your model under Product Support and check the available charging information for that product.
Check whether the device has battery power. If there is no response, charge the device for approximately 10 minutes and check again.

If the device still does not work, contact after-sales support.
Inspect the product when it is received. If the product or packaging shows obvious leakage, do not use the device.

Prepare your order screenshot, clear photos, a video showing the issue and your contact information.
Products should be inspected upon receipt. Late returns are not accepted.

If a product issue occurs later, contact the appropriate after-sales channel so the case can be reviewed and a solution discussed.
You can use the Contact Support form at the bottom of this page or email:

bimofelxy@gmail.com
TROUBLESHOOTING

Basic device checks

Select the issue that best matches your situation.

Check whether the device has sufficient battery power. If there is no response, charge it for approximately 10 minutes and check again.

If the device still does not work, contact after-sales support.
Try using another compatible charging cable.

If the device still cannot be charged, contact after-sales support.
If the display does not light up or does not show information normally, contact after-sales support.
If buttons, power switching, flavour switching, lock functions, airflow controls or other device functions do not work normally, contact support.
If the device has power but does not produce vapor during normal use, contact after-sales support.
If the product or packaging shows obvious e-liquid leakage, do not use the device.

Contact after-sales support and provide evidence showing the issue.
If another device function does not work normally, contact the appropriate after-sales support channel.
AFTER-SALES SUPPORT

Need after-sales assistance?

Choose the support route that matches how your BIMO product was purchased.

01

Local Purchase

If your product was purchased from a local seller or retailer, please contact the seller directly for after-sales assistance.

02

Wholesale Purchase

Wholesale customers can contact BIMO to report confirmed product issues.

Compensation for confirmed wholesale after-sales cases can be arranged in the next shipment based on the actual case.
03

Inspect Upon Receipt

Please inspect the products when they are received. Late returns are not accepted.

If a functional issue appears later, contact the appropriate support channel to discuss the case.
AFTER-SALES REQUEST

Please prepare the following information

01 Order screenshot or proof of purchase
02 Clear photos showing the product issue
03 Video showing the product issue
04 Your contact information
BIMO SUPPORT CENTER
PRODUCT SUPPORT · FAQ · TROUBLESHOOTING · AFTER-SALES
CONTACT SUPPORT

Get in touch with us

Please leave your contact information and request, inquiry or suggestion below. Our support team will get back to you as soon as possible.

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